We may collect your personal information in several ways: from you directly when you deal with us including via our websites, over the phone (e.g. where you speak to one of our agents), face-to-face (e.g. at one of our display apartments), by email and/or by you completing a form (e.g. on paper, on one of our websites or on an electronic device at one of our display apartments).
There may be instances where we collect personal information about you other than directly from you. Examples include:
If you decide that you no longer wish to receive direct marketing communications from us you may use the unsubscribe facility in the marketing communication or contact us using the details noted under “Our contact details” below. We will stop using your personal information for direct marketing within 30 days of receiving your request to unsubscribe.
We may also disclose your personal information to third parties for the purposes outlined above. Such third parties include:
Where your personal information is disclosed to a third party in Australia, it will be handled according to that third party’s privacy practices. You should familiarise yourself with those third parties’ privacy policies.
We do not disclose your personal information to overseas recipients except to our [technology support and cloud provider] in Germany and the USA who may access your personal information to resolve a technical issues but who cannot extract/download any personal information from our systems. In addition, we use a customer relationship management (CRM) service provider whose data centres are located in the United States and Japan but they do not access your personal information.
We will not disclose your personal information to a third party for any other purpose, unless required or permitted by law or a court or tribunal order to do so.
We take reasonable steps to ensure that any personal information held by us about you is accurate, complete and up-to-date. However, we require you to advise us of any changes to your personal information. Some individuals are able to access their personal information via their online account that they have with us. If you are able to do this,, we request that you ensure this information is kept accurate, complete, relevant and up-to-date.
You may request access to your personal information at any time by contacting us using the details noted under “Our contact details” below, including for the purpose of correcting or updating that information. There is no charge for making such a request or providing you access to your personal information. We will respond and deal with your request within a reasonable period of time from the time it is made.
If we refuse to provide you access we will provide you with a written noticed that outlines the reasons for the refusal.
We take reasonable steps to protect your personal information from misuse, interference, loss and from unauthorised access, alteration and disclosure. However, our data protection measures are not a guarantee of the security of your personal information. You must also take care to protect your personal information. Please notify us as soon as possible if you become aware of any security breaches.
For further information about the Privacy Act or to make a complaint to the Privacy Commissioner, please see the website of the OAIC at www.oaic.gov.au.